1. How can I place an order?
Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
2. How do I know which size to choose?
Please refer to our Size Guide available on the product page before placing your order. If you’re still unsure, feel free to contact our support team.
3. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available for eligible orders within Pakistan.
4. How long will my order take to arrive?
Orders are generally delivered within 2–4 business days after dispatch. Delivery times may vary depending on your location.
5. How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation with your tracking information. You can use your tracking number to follow your shipment.
6. Do you offer free shipping?
Yes. Free shipping is available on orders above PKR 3,500.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.
8. Can I return or exchange an item?
Yes, eligible items can be returned or exchanged according to our Refund & Return Policy. Please make sure to review the policy before submitting a request.
9. What condition must an item be in for a return?
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact to qualify for a return or exchange.
10. What if I receive a damaged or incorrect item?
We’re sorry! Please contact our support team as soon as possible with your order number and clear photos/videos of the item so we can assist you.
11. How can I contact Demaire Apparel?
You can reach us at:
Email: contact@demaireapparel.com
WhatsApp: 0309 0133993
Support Hours: 9:00 AM – 6:00 PM
12. Are all products available online?
Our website features our current available collections. If a product or size is sold out, keep an eye on the website and our social media for restock updates.
13. Do you restock sold-out items?
Selected pieces may be restocked depending on availability. Follow Demaire Apparel on social media or check the product page for updates.
14. How do I care for my Demaire Apparel?
Care instructions vary by product. Please follow the care label attached to your garment to maintain its quality, fit, and appearance.
15. Where is Demaire Apparel based?
Demaire Apparel is a fashion brand serving customers in Pakistan, offering premium, contemporary apparel designed for everyday wear.