Refund policy

Return & Refund Policy

Last updated: August 31, 2026

At DEMAIRE APPAREL, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags attached
  • Be free from stains, makeup, perfume, odors, or any signs of wear
  • Be returned in its original packaging where applicable

Items that do not meet these conditions may not be accepted.

2. Items That Cannot Be Returned

For hygiene and product-protection reasons, the following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged
  • Items without their original tags
  • Items showing signs of use
  • Sale or clearance items, unless they arrive damaged or defective

3. Exchange

If you received the wrong size and would like to exchange it, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the requested size or product is unavailable, you may be offered an alternative solution at our discretion.

4. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • The wrong size or color due to an error on our part

Please contact us within 48 hours of delivery and provide your order number along with clear photos/videos of the issue.

After reviewing the issue, we will provide the appropriate solution.

5. Return Shipping

If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the applicable return shipping costs.

If the return is due to an error on our part or a defective/damaged product, DEMAIRE APPAREL will cover the applicable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

Approved refunds will be processed through the applicable payment method.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are generally non-refundable, except where the return is due to an error on our part or a defective/damaged product.

7. How to Request a Return

To request a return, please contact us with:

Order Number:
Full Name:
Reason for Return:
Product Name:
Photos/Videos (if applicable):

Our team will review your request and provide you with the return instructions.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

8. Important Note

DEMAIRE APPAREL reserves the right to refuse a return if the item does not meet the conditions outlined in this policy.

We recommend checking our Size Chart before placing your order to help ensure you select the right size.

Contact

For return or refund inquiries, please contact us through the contact information provided on our website:

DEMAIRE APPAREL
Lahore, Pakistan
demaireapparel.com

Timeless design. Made to last.